Website: www.keithclarkcollection.com
Brand Owner: Keith Clark Collection
1. Our Commitment to Accessibility
Keith Clark Collection is committed to making our policies easy to read, understand, and access for all customers, including people with disabilities.
If you need this policy in an alternative format, please contact us at:
[email protected]
2. Overview
Because our products are handcrafted, small‑batch, and often made‑to‑order, we follow a clear and fair return and refund process.
This policy explains when returns are accepted, how refunds work, and what to do if there is an issue with your order.
3. Returns
We accept returns only for unused, unopened, and undamaged products within 14 days of delivery.
To qualify for a return:
- The item must be in its original packaging
- The product must not be opened or used
- You must provide proof of purchase
To start a return, email us at [email protected] with your order number and a brief description of the issue.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Non‑Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Opened or used products
- Body butters, oils, or aromatherapy items that have been unsealed
- Sale or clearance items
- Digital gift cards
These restrictions help ensure product integrity for all customers.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- A clear photo of the damaged or incorrect item
We will replace the item or issue a refund at no additional cost.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Shipping costs are non‑refundable unless the return is due to our error.
7. Exchanges
We do not offer direct exchanges.
If you want a different item, please return the original (if eligible) and place a new order within 20 business days of receiving items..
8. Accessibility Support
If you experience difficulty reading, understanding, or navigating this policy, we are here to help.
Contact us for assistance or to request this policy in an accessible format.
Email: [email protected]
Address:9319 LBJ Frwy, Ste. 217 Dallas, TX 75243
9. Changes to This Policy
We may update this policy from time to time.
The “Effective Date” will always reflect the most recent version.